As Global Leaders In Crowdsourced, Mobile Research we give you real time insight on how your products & brands are performing in store.
We help our clients identify key barriers to success: Is it Brand Awareness/Perception? Communication? Retail Presence? Impact on Shelf? Pricing? Product Satisfaction?
We work with a broad range of multinational brands to deliver retail and promotional audits. And because we use real shoppers, they can share their experience as customers with commentary, photos and videos - bringing all aspects of their journey to life. In summary we deliver insight on the total customer journey, covering retail audits, mystery shopping and real time shopper insight, faster and cheaper than traditional methods.
We Work With Everyone
We show brands what's really happening at-retail
Our mystery shops help retailers win with shoppers
We collect data on-shelf, on-premise, on-demand
Our services ensure agencies have the answers
Quick Service Restaurants
We help restaurants keep customers coming back
To bring the shopper experience to life we collect all types of information:
Photos do say 1,000 words but what we like to say is that photos can capture 1,000 pieces of data. We use photos to verify information, capture in store experience and understand product usage.
Field Agent uses classic data collection methodologies while incorporating technology, such as barcode scanning, to ensure quality data for large scale projects.
Similar to photos, video allows you to gather data but video also allows you to capture consumer sentiment and quotes in a way that truly tells a story.
Field Agent can perform surveys and collect opinions from anywhere. We support classic research specific question types such as Likert scale, multiple choice, multiple select, ranking, five-star rating, free form, etc.
Audio is primarily used for gathering opinion data and feedback. We have also seen cases where audio has been effective in capturing large amounts of data which is transcribed on the back-end.
While similar to opinions, we can obtain feedback differently because we can ask your core customer (based upon demographics) to provide feedback on your product or service at the Point of Influence™.
The Shopper Journey
Losing sales & need to know why? It could be:Brand awareness and perception
Relevance to target customers
Pricing, promotion in store
Quality of distribution and position in-store
Packaging design appeal
Product delivery and satisfaction
Quality: How can I trust the data?
As business people and researchers, we understand the value of privacy, security and reliable information. We rigorously evaluate the data points we receive to ensure your data is accurate. Field Agent can offer customized quality control when needed.
We are members of ESOMAR and MMRA and follow their guidelines and best practices:
Delivering Growth in an On-Demand World
Field Agent's mobile workforce provides on-demand retail audits, mystery shops, market research, and digital product demonstrations
The Best Coverage Available
Field Agent collects information from anywhere in the UK. From day one, Field Agent launched nationwide with a mission of providing a link from people sitting in a workplace to information at retail or at home.
Field Agent disrupted the industry by cutting costs out of the current brick and mortar system. We utilize crowdsourcing and mobile technology to deliver quality results at an affordable price.
Thanks to the power of mobile technology, we can collect information from multiple locations in hours and days instead of weeks. Our process is very efficient and launching a project is only a click away.
Field Agent has over 1,000,000 Agents worldwide operating in the United States, Canada, Australia, South Africa, Mexico and Romania. We’re expanding to new countries and would love to tell you more about opportunities internationally. Contact us if you have an interest in helping us expand into new countries.
Who’s using Field Agent UK right now?
Major global brands and new entrepreneurial brands.